FAQ

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact@thefuzzypet.com Or Via Instagram @Thefuzzypet just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

  • We aim to dispatch all orders within 1-3 days. Once your order is out for delivery you can follow the below guide for the estimated shipping times: 
UK & EUROPE
 7-14 working days
USA & CANADA
 7-20 working days
ASIA-AUSTRALIA
 7-20 working days
SOUTH AMERICA
 10-20 working days
REST OF WORLD

10-30 working days

What countries do you ship to?

We Offer Worldwide Secured Shipping.

How much is shipping?

Shipping costs depends on Your location. Also it is Calculated At checkout Please Proceed to Checkout To get The Full price of Delivery to your location.

Returns

How do I return an item?

If for any reason you would like to return your unused item, please email us and we'll work with you on refunding your purchase. Note: we are unable to cover the shipping costs from your location to ours for any exchanges or returns, and we are not able to offer refunds of the original shipping cost for returns. But we do offer completely free shipping back to you for exchanges!

So what's up with the 30-day money back guarantee? What's the catch?

  • You heard it right the first time, there is no catch! If your item has any sort of error or even if you just don't like it, we'll refund you no questions asked!